{"id":1049,"date":"2026-09-13T17:11:57","date_gmt":"2026-09-13T17:11:57","guid":{"rendered":"https:\/\/sharingsms.com\/support\/"},"modified":"2026-09-13T17:26:05","modified_gmt":"2026-09-13T17:26:05","slug":"support","status":"publish","type":"page","link":"https:\/\/sharingsms.com\/de\/support\/","title":{"rendered":"Support und Kontakt"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Alle Support-Kan\u00e4le f\u00fchren zum selben Team, Sie m\u00fcssen also nicht mehrere gleichzeitig anschreiben. W\u00e4hlen Sie den Kanal, der f\u00fcr Sie am bequemsten ist.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">So erreichen Sie uns<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chat auf der Website.<\/strong> Tippen Sie auf die Chat-Schaltfl\u00e4che in der unteren Ecke jeder Seite. Der schnellste Weg bei Fragen zu Status, Einrichtung und Auszahlungen.<\/li>\n\n\n\n<li><strong>Telegram.<\/strong> Schreiben Sie unserem Support-Bot: <a href=\"https:\/\/t.me\/sharingsms_supportbot?start=SMS\">@sharingsms_supportbot.<\/a> Ihre Nachrichten gehen direkt an das Support-Team.<\/li>\n\n\n\n<li><strong>WhatsApp.<\/strong> <a href=\"https:\/\/api.whatsapp.com\/send?phone=37259656633\">+372 5965 6633.<\/a> Nur Nachrichten.<\/li>\n\n\n\n<li><strong>E-Mail.<\/strong> <a href=\"mailto:customer.care@sharingsms.com\">customer.care@sharingsms.com.<\/a> Am besten f\u00fcr Log-Dateien, Screenshots und alles, was Sie schriftlich festhalten m\u00f6chten.<\/li>\n\n\n\n<li><strong>Telegram-Kanal.<\/strong> <a href=\"https:\/\/t.me\/sharesms\">@sharesms<\/a> ver\u00f6ffentlicht Neuigkeiten, App-Updates und den APK-Link. Es ist kein Support-Kanal, schreiben Sie bitte stattdessen dem Bot.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Wann wir antworten<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Unser Support ist montags bis freitags von 8:00 bis 20:00 Uhr (EET) erreichbar. In dieser Zeit beantworten wir Anfragen in der Reihenfolge ihres Eingangs, in der Regel innerhalb weniger Stunden. Nachrichten, die abends oder am Wochenende eingehen, beantworten wir am n\u00e4chsten Werktag. F\u00e4lle, die unsere Entwickler erfordern, etwa die Analyse von Logs, k\u00f6nnen l\u00e4nger dauern; wir sagen Ihnen dann, wann Sie mit einer Antwort rechnen k\u00f6nnen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wir melden uns m\u00f6glicherweise auch zuerst bei Ihnen, zum Beispiel wenn ein Kunde Ihre Nummer bestellt hat, ihr Status aber \u201eNot Ready\u201c ist. Halten Sie bitte WhatsApp-Nummer, Telegram-Konto und E-Mail-Adresse in Ihrem Personal Account aktuell und bleiben Sie erreichbar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Was Ihre Nachricht enthalten sollte<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Je mehr davon Sie auf einmal schicken, desto schneller k\u00f6nnen wir helfen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Die Telefonnummer der SIM-Karte im internationalen Format und ihren aktuellen Status im Personal Account.<\/li>\n\n\n\n<li>Die E-Mail-Adresse oder Kontaktnummer, auf die Ihr Personal Account registriert ist.<\/li>\n\n\n\n<li>Was Sie getan haben und was Sie sehen: eine kurze Beschreibung plus Screenshots der App oder des Personal Account.<\/li>\n\n\n\n<li>Bei Problemen beim Hinzuf\u00fcgen einer Nummer oder beim SMS-Empfang: die Log-Datei aus der App. <a href=\"https:\/\/sharingsms.com\/de\/faq\/#faq-question-1724851837846\">So senden Sie die Log-Datei.<\/a><\/li>\n\n\n\n<li>Nach einem Telefonwechsel: <a href=\"https:\/\/sharingsms.com\/de\/glossary\/#deviceid\">die in der App angezeigte Device ID.<\/a><\/li>\n\n\n\n<li>Telefonmodell und Android-Version.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Bevor Sie schreiben<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Viele Antworten finden Sie bereits auf der Website:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Status \u201eNot Ready\u201c oder keine Verg\u00fctung f\u00fcr einen Tag: <a href=\"https:\/\/sharingsms.com\/de\/faq\/#faq-question-1724841039324\">die erste Antwort in den FAQ.<\/a><\/li>\n\n\n\n<li>SMS-Empfang und Netzmodus: <a href=\"https:\/\/sharingsms.com\/de\/best-network-settings-for-sms-delivery\/\">der Leitfaden zu den Netzeinstellungen.<\/a><\/li>\n\n\n\n<li>Installation der App: <a href=\"https:\/\/sharingsms.com\/de\/apk-installation\/\">APK-Installation.<\/a><\/li>\n\n\n\n<li>Wann und wie Sie bezahlt werden: <a href=\"https:\/\/sharingsms.com\/de\/payouts-and-withdrawals\/\">Auszahlungen und Abhebungen.<\/a><\/li>\n\n\n\n<li>Unbekannte Begriffe: <a href=\"https:\/\/sharingsms.com\/de\/glossary\/\">das Glossar.<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Nachricht senden<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sie k\u00f6nnen uns auch direkt hier schreiben. Wir antworten an die von Ihnen angegebene E-Mail-Adresse.<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/de\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/de\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-Mail\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Thema\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" aria-invalid=\"false\" placeholder=\"Nachricht\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12 mt-2\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn\" type=\"submit\" value=\"Nachricht senden\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"de\"\/><\/form>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>All support channels reach the same team, so there is no need to write to several of them at once. Choose the one that is convenient for you. How to contact us When we reply Our support team works Monday to Friday from 8:00 to 20:00 (EET). Within these hours we answer requests in the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1049","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support and Contacts \u2013 Sharing SMS<\/title>\n<meta name=\"description\" content=\"How to reach Sharing SMS support: chat on the site, Telegram, WhatsApp or e-mail, when we reply, and what to include in your message so we can help faster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sharingsms.com\/de\/support\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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