{"id":1123,"date":"2026-09-17T09:01:10","date_gmt":"2026-09-17T09:01:10","guid":{"rendered":"https:\/\/sharingsms.com\/how-to-send-logs\/"},"modified":"2026-09-17T09:01:10","modified_gmt":"2026-09-17T09:01:10","slug":"how-to-send-logs","status":"publish","type":"page","link":"https:\/\/sharingsms.com\/de\/how-to-send-logs\/","title":{"rendered":"Logdateien senden"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Wenn sich eine Nummer nicht hinzuf\u00fcgen l\u00e4sst, keine SMS ankommen oder der Status immer wieder auf Not Ready f\u00e4llt, zeigt die Logdatei der Sharing SMS App unseren Entwicklern, was auf dem Telefon passiert ist. Sie zu senden dauert eine Minute und erspart eine Runde R\u00fcckfragen. Diese Anleitung zeigt, wo die Datei liegt, wie Sie sie senden und was Sie dazuschreiben.<\/p>\n\n\n\n<ul class=\"wp-block-list ssr-tiles\">\n<li><a href=\"#when\">Wann senden<\/a><\/li>\n\n\n\n<li><a href=\"#steps\">Vier Schritte<\/a><\/li>\n\n\n\n<li><a href=\"#message\">Was Sie dazuschreiben<\/a><\/li>\n\n\n\n<li><a href=\"#next\">Was danach passiert<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"when\">Wann Sie eine Logdatei senden sollten<\/h2>\n\n\n\n<div class=\"wp-block-group ssr-facts ssr-facts--2\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Eine Nummer wird nicht hinzugef\u00fcgt<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nach Add passiert nichts, oder die Best\u00e4tigungs-SMS kommt nicht an. Gehen Sie zuerst <a href=\"https:\/\/sharingsms.com\/de\/manual-number-adding\/\">manual number adding<\/a> durch; hilft das nicht, senden Sie das Log.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Keine SMS kommen an<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Eine Nummer ist Active, aber der Kunde erh\u00e4lt darauf keine SMS, oder die App zeigt sie versp\u00e4tet an.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Not Ready oder Failed kommt immer wieder<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sie haben die <a href=\"https:\/\/sharingsms.com\/de\/not-ready-status\/\">Not-Ready-Checkliste<\/a>durchgearbeitet, das Telefon ist online, und der Status f\u00e4llt trotzdem.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Der Support hat darum gebeten<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn wir die Ursache von unserer Seite nicht sehen, bitten wir um das Log. Das ist der schnellste Weg zu einer Antwort.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"steps\">Vier Schritte<\/h2>\n\n\n\n<ol class=\"wp-block-list ssr-checks\">\n<li>\u00d6ffnen Sie die Sharing SMS App und dann das Seitenmen\u00fc.<\/li>\n\n\n\n<li>Tippen Sie 7-mal auf die Versionsnummer unten im Men\u00fc. Der Bildschirm Heartbeat \u00f6ffnet sich.<\/li>\n\n\n\n<li>Tippen Sie auf dem Bildschirm Heartbeat auf LOGS.<\/li>\n\n\n\n<li>Tippen Sie auf dem Bildschirm Logs auf das Teilen-Symbol und w\u00e4hlen Sie die App zum Senden. Am einfachsten ist Telegram: Senden Sie die Datei an unseren Support-Bot <a href=\"https:\/\/t.me\/sharingsms_supportbot?start=SMS\">@sharingsms_supportbot<\/a>. Sie k\u00f6nnen die Datei auch auf dem Telefon speichern und sp\u00e4ter im Chat auf der Website oder in einer E-Mail an <a href=\"mailto:customer.care@sharingsms.com\">customer.care@sharingsms.com<\/a>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-group ssr-callout\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Senden Sie die Datei von dem Telefon, auf dem das Problem auftritt: Jedes Telefon hat sein eigenes Log. Bei mehreren Telefonen sagen Sie, zu welcher Nummer welche Datei geh\u00f6rt.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"message\">Was Sie dazuschreiben<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ein Log allein zeigt uns, was die App getan hat, aber nicht, was Sie erwartet haben. F\u00fcgen Sie der Nachricht hinzu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Die Telefonnummer der SIM-Karte im internationalen Format und ihren aktuellen Status im Personal Account.<\/li>\n\n\n\n<li>Die E-Mail-Adresse oder Kontaktnummer, auf die Ihr Personal Account registriert ist.<\/li>\n\n\n\n<li>Was Sie getan haben und was Sie sehen: eine kurze Beschreibung plus Screenshots der App oder des Personal Account.<\/li>\n\n\n\n<li>Wenn Sie die Nummer manuell hinzugef\u00fcgt haben: beide Nummern, die hinzuzuf\u00fcgende und die, von der Sie die SMS gesendet haben.<\/li>\n\n\n\n<li>Nach einem Telefonwechsel: die in der App angezeigte Device ID.<\/li>\n\n\n\n<li>Telefonmodell und Android-Version.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"next\">Was danach passiert<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Der Support gibt die Datei an die Entwickler weiter. F\u00e4lle, die sie brauchen, etwa eine Log-Analyse, dauern l\u00e4nger als eine \u00fcbliche Antwort; wir sagen Ihnen, wann Sie mit einer Antwort rechnen k\u00f6nnen, und sie kommt \u00fcber den Kanal, den Sie genutzt haben. Das Support-Team arbeitet Montag bis Freitag von 8:00 bis 20:00 Uhr (EET). Halten Sie das Telefon in der Zwischenzeit geladen und online: Erholt sich die Nummer von selbst, hilft uns das Log trotzdem, die Ursache zu finden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alle Support-Kan\u00e4le finden Sie unter <a href=\"https:\/\/sharingsms.com\/de\/support\/\">Support und Kontakt<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>When a number will not add, SMS do not arrive or the status keeps dropping to Not Ready, the log file of the Sharing SMS app shows our developers what happened on the phone. Sending it takes a minute and saves a round of questions. This guide shows where the file is, how to send [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1123","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to send log files - Sharing SMS<\/title>\n<meta name=\"description\" content=\"Where the log file of the Sharing SMS app is, how to send it to support in four steps, what to write with it and what happens next.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sharingsms.com\/de\/how-to-send-logs\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to send log files - 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