{"id":1049,"date":"2026-09-13T17:11:57","date_gmt":"2026-09-13T17:11:57","guid":{"rendered":"https:\/\/sharingsms.com\/support\/"},"modified":"2026-09-13T17:26:05","modified_gmt":"2026-09-13T17:26:05","slug":"support","status":"publish","type":"page","link":"https:\/\/sharingsms.com\/es\/support\/","title":{"rendered":"Soporte y contactos"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Todos los canales de soporte llegan al mismo equipo, as\u00ed que no hace falta escribir a varios a la vez. Elige el que te resulte m\u00e1s c\u00f3modo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">C\u00f3mo contactarnos<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chat en el sitio.<\/strong> Pulsa el bot\u00f3n de chat en la esquina inferior de cualquier p\u00e1gina. La opci\u00f3n m\u00e1s r\u00e1pida para preguntas sobre estados, configuraci\u00f3n y pagos.<\/li>\n\n\n\n<li><strong>Telegram.<\/strong> Escribe a nuestro bot de soporte: <a href=\"https:\/\/t.me\/sharingsms_supportbot?start=SMS\">@sharingsms_supportbot.<\/a> Tus mensajes llegan directamente al equipo de soporte.<\/li>\n\n\n\n<li><strong>WhatsApp.<\/strong> <a href=\"https:\/\/api.whatsapp.com\/send?phone=37259656633\">+372 5965 6633.<\/a> Solo mensajes.<\/li>\n\n\n\n<li><strong>E-mail.<\/strong> <a href=\"mailto:customer.care@sharingsms.com\">customer.care@sharingsms.com.<\/a> Ideal para archivos de registro, capturas de pantalla y todo lo que quieras dejar por escrito.<\/li>\n\n\n\n<li><strong>Canal de Telegram.<\/strong> <a href=\"https:\/\/t.me\/sharesms\">@sharesms<\/a> publica noticias, actualizaciones de la aplicaci\u00f3n y el enlace al APK. No es un canal de soporte, as\u00ed que escribe al bot.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Cu\u00e1ndo respondemos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nuestro soporte trabaja de lunes a viernes, de 8:00 a 20:00 (EET). Dentro de ese horario atendemos las solicitudes por orden de llegada, normalmente en unas horas. Los mensajes enviados por la noche o el fin de semana se responden el siguiente d\u00eda laborable. Los casos que requieren a nuestros desarrolladores, como el an\u00e1lisis de registros, pueden tardar m\u00e1s; te diremos cu\u00e1ndo esperar respuesta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tambi\u00e9n podemos contactarte nosotros primero, por ejemplo cuando un cliente ha pedido tu n\u00famero pero su estado es \u201cNot Ready\u201d. Mant\u00e9n actualizados el n\u00famero de WhatsApp, la cuenta de Telegram y el e-mail de tu Personal Account y permanece localizable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Qu\u00e9 incluir en tu mensaje<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cuanto m\u00e1s de esto env\u00edes de una vez, m\u00e1s r\u00e1pido podremos ayudarte:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El n\u00famero de tel\u00e9fono de la tarjeta SIM en formato internacional y su estado actual en el Personal Account.<\/li>\n\n\n\n<li>El e-mail o el n\u00famero de contacto con el que est\u00e1 registrado tu Personal Account.<\/li>\n\n\n\n<li>Qu\u00e9 hiciste y qu\u00e9 ves: una breve descripci\u00f3n m\u00e1s capturas de pantalla de la aplicaci\u00f3n o del Personal Account.<\/li>\n\n\n\n<li>Para problemas al a\u00f1adir un n\u00famero o recibir SMS: el archivo de registro de la aplicaci\u00f3n. <a href=\"https:\/\/sharingsms.com\/es\/faq\/#faq-question-1724851837846\">C\u00f3mo enviar el archivo de registro.<\/a><\/li>\n\n\n\n<li>Tras cambiar de tel\u00e9fono: <a href=\"https:\/\/sharingsms.com\/es\/glossary\/#deviceid\">el Device ID que muestra la aplicaci\u00f3n.<\/a><\/li>\n\n\n\n<li>El modelo del tel\u00e9fono y la versi\u00f3n de Android.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Antes de escribir<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Muchas respuestas ya est\u00e1n en el sitio:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Estado \u201cNot Ready\u201d o sin recompensa por un d\u00eda: <a href=\"https:\/\/sharingsms.com\/es\/faq\/#faq-question-1724841039324\">la primera respuesta de las FAQ.<\/a><\/li>\n\n\n\n<li>Recepci\u00f3n de SMS y modo de red: <a href=\"https:\/\/sharingsms.com\/es\/best-network-settings-for-sms-delivery\/\">la gu\u00eda de ajustes de red.<\/a><\/li>\n\n\n\n<li>Instalaci\u00f3n de la aplicaci\u00f3n: <a href=\"https:\/\/sharingsms.com\/es\/apk-installation\/\">instalaci\u00f3n del APK.<\/a><\/li>\n\n\n\n<li>Cu\u00e1ndo y c\u00f3mo cobras: <a href=\"https:\/\/sharingsms.com\/es\/payouts-and-withdrawals\/\">pagos y retiros.<\/a><\/li>\n\n\n\n<li>T\u00e9rminos desconocidos: <a href=\"https:\/\/sharingsms.com\/es\/glossary\/\">el Glosario.<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Enviar un mensaje<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tambi\u00e9n puedes escribirnos aqu\u00ed mismo. Respondemos al e-mail que indiques.<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/es\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombre\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Correo electr\u00f3nico\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Asunto\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" aria-invalid=\"false\" placeholder=\"Mensaje\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12 mt-2\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn\" type=\"submit\" value=\"Enviar mensaje\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>All support channels reach the same team, so there is no need to write to several of them at once. Choose the one that is convenient for you. How to contact us When we reply Our support team works Monday to Friday from 8:00 to 20:00 (EET). Within these hours we answer requests in the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1049","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support and Contacts \u2013 Sharing SMS<\/title>\n<meta name=\"description\" content=\"How to reach Sharing SMS support: chat on the site, Telegram, WhatsApp or e-mail, when we reply, and what to include in your message so we can help faster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sharingsms.com\/es\/support\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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