{"id":1049,"date":"2026-09-13T17:11:57","date_gmt":"2026-09-13T17:11:57","guid":{"rendered":"https:\/\/sharingsms.com\/support\/"},"modified":"2026-09-13T17:26:05","modified_gmt":"2026-09-13T17:26:05","slug":"support","status":"publish","type":"page","link":"https:\/\/sharingsms.com\/fr\/support\/","title":{"rendered":"Assistance et contacts"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Tous les canaux d\u2019assistance m\u00e8nent \u00e0 la m\u00eame \u00e9quipe : inutile d\u2019\u00e9crire sur plusieurs \u00e0 la fois. Choisissez celui qui vous convient.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comment nous contacter<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chat sur le site.<\/strong> Appuyez sur le bouton de chat dans le coin inf\u00e9rieur de n\u2019importe quelle page. L\u2019option la plus rapide pour les questions sur les statuts, la configuration et les paiements.<\/li>\n\n\n\n<li><strong>Telegram.<\/strong> \u00c9crivez \u00e0 notre bot d\u2019assistance : <a href=\"https:\/\/t.me\/sharingsms_supportbot?start=SMS\">@sharingsms_supportbot.<\/a> Vos messages arrivent directement \u00e0 l\u2019\u00e9quipe d\u2019assistance.<\/li>\n\n\n\n<li><strong>WhatsApp.<\/strong> <a href=\"https:\/\/api.whatsapp.com\/send?phone=37259656633\">+372 5965 6633.<\/a> Messages uniquement.<\/li>\n\n\n\n<li><strong>E-mail.<\/strong> <a href=\"mailto:customer.care@sharingsms.com\">customer.care@sharingsms.com.<\/a> Id\u00e9al pour les fichiers de logs, les captures d\u2019\u00e9cran et tout ce que vous souhaitez garder par \u00e9crit.<\/li>\n\n\n\n<li><strong>Cha\u00eene Telegram.<\/strong> <a href=\"https:\/\/t.me\/sharesms\">@sharesms<\/a> publie les actualit\u00e9s, les mises \u00e0 jour de l\u2019application et le lien APK. Ce n\u2019est pas un canal d\u2019assistance : \u00e9crivez plut\u00f4t au bot.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Quand nous r\u00e9pondons<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Notre assistance est disponible du lundi au vendredi, de 8 h \u00e0 20 h (EET). Pendant ces horaires, nous traitons les demandes dans l\u2019ordre d\u2019arriv\u00e9e, g\u00e9n\u00e9ralement en quelques heures. Les messages envoy\u00e9s le soir ou le week-end re\u00e7oivent une r\u00e9ponse le jour ouvr\u00e9 suivant. Les cas qui n\u00e9cessitent nos d\u00e9veloppeurs, comme l\u2019analyse des logs, peuvent prendre plus de temps ; nous vous dirons quand attendre une r\u00e9ponse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous pouvons aussi vous contacter en premier, par exemple lorsqu\u2019un client a command\u00e9 votre num\u00e9ro mais que son statut est \u00ab Not Ready \u00bb. Gardez \u00e0 jour le num\u00e9ro WhatsApp, le compte Telegram et l\u2019adresse e-mail de votre Personal Account et restez joignable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Que mettre dans votre message<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Plus vous nous envoyez d\u2019\u00e9l\u00e9ments d\u2019un coup, plus vite nous pouvons vous aider :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le num\u00e9ro de t\u00e9l\u00e9phone de la carte SIM au format international et son statut actuel dans le Personal Account.<\/li>\n\n\n\n<li>L\u2019adresse e-mail ou le num\u00e9ro de contact auquel votre Personal Account est rattach\u00e9.<\/li>\n\n\n\n<li>Ce que vous avez fait et ce que vous voyez : une courte description plus des captures d\u2019\u00e9cran de l\u2019application ou du Personal Account.<\/li>\n\n\n\n<li>En cas de probl\u00e8me pour ajouter un num\u00e9ro ou recevoir des SMS : le fichier de logs de l\u2019application. <a href=\"https:\/\/sharingsms.com\/fr\/faq\/#faq-question-1724851837846\">Comment envoyer le fichier de logs.<\/a><\/li>\n\n\n\n<li>Apr\u00e8s un changement de t\u00e9l\u00e9phone : <a href=\"https:\/\/sharingsms.com\/fr\/glossary\/#deviceid\">le Device ID affich\u00e9 dans l\u2019application.<\/a><\/li>\n\n\n\n<li>Le mod\u00e8le du t\u00e9l\u00e9phone et la version d\u2019Android.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Avant d\u2019\u00e9crire<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">De nombreuses r\u00e9ponses sont d\u00e9j\u00e0 sur le site :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Statut \u00ab Not Ready \u00bb ou pas de r\u00e9compense pour une journ\u00e9e : <a href=\"https:\/\/sharingsms.com\/fr\/faq\/#faq-question-1724841039324\">la premi\u00e8re r\u00e9ponse de la FAQ.<\/a><\/li>\n\n\n\n<li>R\u00e9ception des SMS et mode r\u00e9seau : <a href=\"https:\/\/sharingsms.com\/fr\/best-network-settings-for-sms-delivery\/\">le guide des param\u00e8tres r\u00e9seau.<\/a><\/li>\n\n\n\n<li>Installation de l\u2019application : <a href=\"https:\/\/sharingsms.com\/fr\/apk-installation\/\">installation de l\u2019APK.<\/a><\/li>\n\n\n\n<li>Quand et comment vous \u00eates pay\u00e9 : <a href=\"https:\/\/sharingsms.com\/fr\/payouts-and-withdrawals\/\">paiements et retraits.<\/a><\/li>\n\n\n\n<li>Termes inconnus : <a href=\"https:\/\/sharingsms.com\/fr\/glossary\/\">le Glossaire.<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Envoyer un message<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez aussi nous \u00e9crire ici m\u00eame. Nous r\u00e9pondons \u00e0 l\u2019adresse e-mail que vous indiquez.<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Courriel\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Sujet\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" aria-invalid=\"false\" placeholder=\"Message\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12 mt-2\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn\" type=\"submit\" value=\"Envoyer un message\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>All support channels reach the same team, so there is no need to write to several of them at once. Choose the one that is convenient for you. How to contact us When we reply Our support team works Monday to Friday from 8:00 to 20:00 (EET). Within these hours we answer requests in the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1049","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support and Contacts \u2013 Sharing SMS<\/title>\n<meta name=\"description\" content=\"How to reach Sharing SMS support: chat on the site, Telegram, WhatsApp or e-mail, when we reply, and what to include in your message so we can help faster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sharingsms.com\/fr\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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