{"id":1123,"date":"2026-09-17T09:01:10","date_gmt":"2026-09-17T09:01:10","guid":{"rendered":"https:\/\/sharingsms.com\/how-to-send-logs\/"},"modified":"2026-09-17T09:01:10","modified_gmt":"2026-09-17T09:01:10","slug":"how-to-send-logs","status":"publish","type":"page","link":"https:\/\/sharingsms.com\/fr\/how-to-send-logs\/","title":{"rendered":"Comment envoyer les fichiers journaux"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Quand un num\u00e9ro refuse de s\u2019ajouter, que les SMS n\u2019arrivent pas ou que le statut retombe sans cesse en Not Ready, le fichier journal de l\u2019application Sharing SMS montre \u00e0 nos d\u00e9veloppeurs ce qui s\u2019est pass\u00e9 sur le t\u00e9l\u00e9phone. L\u2019envoyer prend une minute et \u00e9vite une s\u00e9rie de questions. Ce guide montre o\u00f9 se trouve le fichier, comment l\u2019envoyer et quoi \u00e9crire avec.<\/p>\n\n\n\n<ul class=\"wp-block-list ssr-tiles\">\n<li><a href=\"#when\">Quand l\u2019envoyer<\/a><\/li>\n\n\n\n<li><a href=\"#steps\">Quatre \u00e9tapes<\/a><\/li>\n\n\n\n<li><a href=\"#message\">Quoi \u00e9crire avec<\/a><\/li>\n\n\n\n<li><a href=\"#next\">Ce qui se passe ensuite<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"when\">Quand envoyer un fichier journal<\/h2>\n\n\n\n<div class=\"wp-block-group ssr-facts ssr-facts--2\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Un num\u00e9ro ne s\u2019ajoute pas<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Rien ne se passe apr\u00e8s Add, ou le SMS de confirmation n\u2019arrive pas. Suivez d\u2019abord <a href=\"https:\/\/sharingsms.com\/fr\/manual-number-adding\/\">manual number adding<\/a> ; si cela n\u2019aide pas, envoyez le journal.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Les SMS n\u2019arrivent pas<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Un num\u00e9ro est Active, mais le client ne re\u00e7oit pas de SMS dessus, ou l\u2019application les affiche en retard.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Not Ready ou Failed revient sans cesse<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vous avez suivi la <a href=\"https:\/\/sharingsms.com\/fr\/not-ready-status\/\">liste de contr\u00f4le Not Ready<\/a>, le t\u00e9l\u00e9phone est en ligne, et le statut retombe quand m\u00eame.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Le support l\u2019a demand\u00e9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quand nous ne voyons pas la cause de notre c\u00f4t\u00e9, nous demandons le journal. C\u2019est le moyen le plus rapide d\u2019obtenir une r\u00e9ponse.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"steps\">Quatre \u00e9tapes<\/h2>\n\n\n\n<ol class=\"wp-block-list ssr-checks\">\n<li>Ouvrez l\u2019application Sharing SMS, puis le menu lat\u00e9ral.<\/li>\n\n\n\n<li>Touchez 7 fois le num\u00e9ro de version en bas du menu. L\u2019\u00e9cran Heartbeat s\u2019ouvre.<\/li>\n\n\n\n<li>Sur l\u2019\u00e9cran Heartbeat, touchez LOGS.<\/li>\n\n\n\n<li>Sur l\u2019\u00e9cran Logs, touchez l\u2019ic\u00f4ne de partage et choisissez l\u2019application par laquelle envoyer. Le plus simple est Telegram : envoyez le fichier \u00e0 notre bot de support <a href=\"https:\/\/t.me\/sharingsms_supportbot?start=SMS\">@sharingsms_supportbot<\/a>. Vous pouvez aussi enregistrer le fichier sur le t\u00e9l\u00e9phone et le joindre plus tard dans le chat du site ou dans un e-mail \u00e0 <a href=\"mailto:customer.care@sharingsms.com\">customer.care@sharingsms.com<\/a>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-group ssr-callout\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Envoyez le fichier depuis le t\u00e9l\u00e9phone o\u00f9 se trouve le probl\u00e8me : chaque t\u00e9l\u00e9phone a son propre journal. Si vous avez plusieurs t\u00e9l\u00e9phones, indiquez \u00e0 quel num\u00e9ro correspond chaque fichier.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"message\">Quoi \u00e9crire avec<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un journal seul nous dit ce que l\u2019application a fait, mais pas ce que vous attendiez. Ajoutez au message :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le num\u00e9ro de t\u00e9l\u00e9phone de la carte SIM au format international et son statut actuel dans le Personal Account.<\/li>\n\n\n\n<li>L\u2019adresse e-mail ou le num\u00e9ro de contact auquel votre Personal Account est rattach\u00e9.<\/li>\n\n\n\n<li>Ce que vous avez fait et ce que vous voyez : une courte description plus des captures d\u2019\u00e9cran de l\u2019application ou du Personal Account.<\/li>\n\n\n\n<li>Si vous avez ajout\u00e9 le num\u00e9ro manuellement : les deux num\u00e9ros, celui que vous ajoutez et celui depuis lequel vous avez envoy\u00e9 le SMS.<\/li>\n\n\n\n<li>Apr\u00e8s un changement de t\u00e9l\u00e9phone : le Device ID affich\u00e9 dans l\u2019application.<\/li>\n\n\n\n<li>Le mod\u00e8le du t\u00e9l\u00e9phone et la version d\u2019Android.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"next\">Ce qui se passe ensuite<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le support transmet le fichier aux d\u00e9veloppeurs. Les cas qui les n\u00e9cessitent, comme l\u2019analyse des journaux, prennent plus de temps qu\u2019une r\u00e9ponse habituelle ; nous vous disons quand attendre une r\u00e9ponse, et elle arrive par le canal que vous avez utilis\u00e9. L\u2019\u00e9quipe de support travaille du lundi au vendredi de 8h00 \u00e0 20h00 (EET). En attendant, gardez le t\u00e9l\u00e9phone charg\u00e9 et en ligne : si le num\u00e9ro se r\u00e9tablit de lui-m\u00eame, le journal nous aide quand m\u00eame \u00e0 trouver la cause.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tous les canaux de support sont list\u00e9s sur <a href=\"https:\/\/sharingsms.com\/fr\/support\/\">Assistance et contacts<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>When a number will not add, SMS do not arrive or the status keeps dropping to Not Ready, the log file of the Sharing SMS app shows our developers what happened on the phone. Sending it takes a minute and saves a round of questions. This guide shows where the file is, how to send [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1123","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to send log files - Sharing SMS<\/title>\n<meta name=\"description\" content=\"Where the log file of the Sharing SMS app is, how to send it to support in four steps, what to write with it and what happens next.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sharingsms.com\/fr\/how-to-send-logs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to send log files - 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