{"id":1049,"date":"2026-09-13T17:11:57","date_gmt":"2026-09-13T17:11:57","guid":{"rendered":"https:\/\/sharingsms.com\/support\/"},"modified":"2026-09-17T09:01:22","modified_gmt":"2026-09-17T09:01:22","slug":"support","status":"publish","type":"page","link":"https:\/\/sharingsms.com\/id\/support\/","title":{"rendered":"Dukungan dan Kontak"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Semua saluran dukungan sampai ke tim yang sama, jadi tidak perlu menulis ke beberapa saluran sekaligus. Pilih yang paling nyaman bagi Anda.<\/p>\n\n\n\n<ul class=\"wp-block-list ssr-tiles\">\n<li><a href=\"#how-to-contact-us\">Cara menghubungi kami<\/a><\/li>\n\n\n\n<li><a href=\"#when-we-reply\">Kapan kami membalas<\/a><\/li>\n\n\n\n<li><a href=\"#what-to-include-in-your-message\">Apa yang perlu disertakan dalam pesan<\/a><\/li>\n\n\n\n<li><a href=\"#before-you-write\">Sebelum menulis<\/a><\/li>\n\n\n\n<li><a href=\"#send-a-message\">Kirim pesan<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-contact-us\">Cara menghubungi kami<\/h2>\n\n\n\n<div class=\"wp-block-group ssr-facts\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Chat di situs.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ketuk tombol chat di sudut bawah halaman mana pun. Pilihan tercepat untuk pertanyaan tentang status, penyiapan, dan pembayaran.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Telegram.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tulis ke bot dukungan kami: <a href=\"https:\/\/t.me\/sharingsms_supportbot?start=SMS\">@sharingsms_supportbot.<\/a> Pesan Anda langsung sampai ke tim dukungan.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">WhatsApp.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/api.whatsapp.com\/send?phone=37259656633\">+372 5965 6633.<\/a> Hanya pesan teks.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">E-mail.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:customer.care@sharingsms.com\">customer.care@sharingsms.com.<\/a> Paling cocok untuk file log, tangkapan layar, dan apa pun yang ingin Anda simpan sebagai catatan.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Kanal Telegram.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/t.me\/sharingsms\">@sharingsms<\/a> memublikasikan berita, pembaruan aplikasi, dan tautan APK. Ini bukan saluran dukungan, jadi silakan tulis ke bot.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"when-we-reply\">Kapan kami membalas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tim dukungan kami bekerja Senin sampai Jumat pukul 8:00\u201320:00 (EET). Dalam jam tersebut kami membalas permintaan sesuai urutan masuk, biasanya dalam beberapa jam. Pesan yang dikirim pada malam hari atau akhir pekan dibalas pada hari kerja berikutnya. Kasus yang membutuhkan pengembang kami, seperti analisis log, dapat memakan waktu lebih lama; kami akan memberi tahu kapan jawaban bisa diharapkan.<\/p>\n\n\n\n<div class=\"wp-block-group ssr-callout\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Kami juga dapat menghubungi Anda lebih dulu, misalnya saat klien telah memesan nomor Anda tetapi statusnya \u201cNot Ready\u201d. Pastikan nomor WhatsApp, akun Telegram, dan e-mail di Personal Account Anda selalu terbaru, dan tetap dapat dihubungi.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-to-include-in-your-message\">Apa yang perlu disertakan dalam pesan<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Semakin banyak yang Anda kirim sekaligus, semakin cepat kami dapat membantu:<\/p>\n\n\n\n<ol class=\"wp-block-list ssr-checks\">\n<li>Nomor telepon kartu SIM dalam format internasional dan status terkininya di Personal Account.<\/li>\n\n\n\n<li>E-mail atau nomor kontak yang digunakan untuk mendaftarkan Personal Account Anda.<\/li>\n\n\n\n<li>Apa yang Anda lakukan dan apa yang Anda lihat: deskripsi singkat plus tangkapan layar aplikasi atau Personal Account.<\/li>\n\n\n\n<li>Untuk masalah menambahkan nomor atau menerima SMS: file log dari aplikasi. <a href=\"https:\/\/sharingsms.com\/id\/how-to-send-logs\/\">Cara mengirim file log.<\/a><\/li>\n\n\n\n<li>Setelah berganti ponsel: <a href=\"https:\/\/sharingsms.com\/id\/glossary\/#deviceid\">Device ID yang ditampilkan di aplikasi.<\/a><\/li>\n\n\n\n<li>Model ponsel dan versi Android.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"before-you-write\">Sebelum menulis<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Banyak pertanyaan sudah terjawab di situs:<\/p>\n\n\n\n<ul class=\"wp-block-list ssr-cards-list\">\n<li>Status \u201cNot Ready\u201d atau tidak ada imbalan untuk suatu hari: <a href=\"https:\/\/sharingsms.com\/id\/faq\/#faq-question-1724841039324\">jawaban pertama di FAQ.<\/a><\/li>\n\n\n\n<li>Penerimaan SMS dan mode jaringan: <a href=\"https:\/\/sharingsms.com\/id\/best-network-settings-for-sms-delivery\/\">panduan pengaturan jaringan.<\/a><\/li>\n\n\n\n<li>Memasang aplikasi: <a href=\"https:\/\/sharingsms.com\/id\/apk-installation\/\">pemasangan APK.<\/a><\/li>\n\n\n\n<li>Kapan dan bagaimana Anda dibayar: <a href=\"https:\/\/sharingsms.com\/id\/payouts-and-withdrawals\/\">pembayaran dan penarikan.<\/a><\/li>\n\n\n\n<li>Istilah yang asing: <a href=\"https:\/\/sharingsms.com\/id\/glossary\/\">glosarium.<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"send-a-message\">Kirim pesan<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Anda juga dapat menulis kepada kami langsung di sini. Kami membalas ke alamat e-mail yang Anda masukkan.<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/id\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/id\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nama\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subjek\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" aria-invalid=\"false\" placeholder=\"Pesan\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12 mt-2\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn\" type=\"submit\" value=\"Kirim Pesan\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"id\"\/><\/form>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>All support channels reach the same team, so there is no need to write to several of them at once. Choose the one that is convenient for you. How to contact us Chat on the site. Tap the chat button in the bottom corner of any page. The fastest option for questions about statuses, setup [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1049","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support and Contacts \u2013 Sharing SMS<\/title>\n<meta name=\"description\" content=\"How to reach Sharing SMS support: chat on the site, Telegram, WhatsApp or e-mail, when we reply, and what to include in your message so we can help faster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sharingsms.com\/id\/support\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" 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