{"id":1123,"date":"2026-09-17T09:01:10","date_gmt":"2026-09-17T09:01:10","guid":{"rendered":"https:\/\/sharingsms.com\/how-to-send-logs\/"},"modified":"2026-09-17T09:01:10","modified_gmt":"2026-09-17T09:01:10","slug":"how-to-send-logs","status":"publish","type":"page","link":"https:\/\/sharingsms.com\/id\/how-to-send-logs\/","title":{"rendered":"Cara mengirim file log"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Saat nomor tidak bisa ditambahkan, SMS tidak masuk, atau status terus jatuh ke Not Ready, file log aplikasi Sharing SMS menunjukkan kepada pengembang kami apa yang terjadi di ponsel. Mengirimnya hanya butuh semenit dan menghemat satu putaran tanya jawab. Panduan ini menunjukkan di mana file itu berada, cara mengirimnya, dan apa yang perlu ditulis bersamanya.<\/p>\n\n\n\n<ul class=\"wp-block-list ssr-tiles\">\n<li><a href=\"#when\">Kapan mengirimnya<\/a><\/li>\n\n\n\n<li><a href=\"#steps\">Empat langkah<\/a><\/li>\n\n\n\n<li><a href=\"#message\">Apa yang ditulis bersamanya<\/a><\/li>\n\n\n\n<li><a href=\"#next\">Apa yang terjadi selanjutnya<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"when\">Kapan mengirim file log<\/h2>\n\n\n\n<div class=\"wp-block-group ssr-facts ssr-facts--2\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Nomor tidak ditambahkan<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tidak terjadi apa-apa setelah Add, atau SMS konfirmasi tidak masuk. Ikuti dulu panduan <a href=\"https:\/\/sharingsms.com\/id\/manual-number-adding\/\">manual number adding<\/a> ; jika tidak membantu, kirim lognya.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">SMS tidak masuk<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nomor berstatus Active, tetapi klien tidak menerima SMS di nomor itu, atau aplikasi menampilkannya terlambat.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Not Ready atau Failed terus kembali<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Anda sudah mengikuti <a href=\"https:\/\/sharingsms.com\/id\/not-ready-status\/\">daftar periksa Not Ready<\/a>, ponsel online, dan status tetap jatuh.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Diminta oleh dukungan<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Saat kami tidak bisa melihat penyebabnya dari sisi kami, kami meminta log. Ini cara tercepat untuk mendapat jawaban.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"steps\">Empat langkah<\/h2>\n\n\n\n<ol class=\"wp-block-list ssr-checks\">\n<li>Buka aplikasi Sharing SMS dan buka menu samping.<\/li>\n\n\n\n<li>Ketuk nomor versi di bagian bawah menu 7 kali. Layar Heartbeat terbuka.<\/li>\n\n\n\n<li>Di layar Heartbeat, ketuk LOGS.<\/li>\n\n\n\n<li>Di layar Logs, ketuk ikon bagikan dan pilih aplikasi untuk mengirim. Cara termudah adalah Telegram: kirim file ke bot dukungan kami <a href=\"https:\/\/t.me\/sharingsms_supportbot?start=SMS\">@sharingsms_supportbot<\/a>. Anda juga bisa menyimpan file ke ponsel dan melampirkannya nanti di chat di situs atau lewat e-mail ke <a href=\"mailto:customer.care@sharingsms.com\">customer.care@sharingsms.com<\/a>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-group ssr-callout\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Kirim file dari ponsel tempat masalah terjadi: setiap ponsel punya log sendiri. Jika Anda punya beberapa ponsel, sebutkan file mana untuk nomor mana.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"message\">Apa yang ditulis bersamanya<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Log sendiri hanya memberi tahu kami apa yang dilakukan aplikasi, bukan apa yang Anda harapkan. Tambahkan ke pesan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nomor telepon kartu SIM dalam format internasional dan status terkininya di Personal Account.<\/li>\n\n\n\n<li>E-mail atau nomor kontak yang digunakan untuk mendaftarkan Personal Account Anda.<\/li>\n\n\n\n<li>Apa yang Anda lakukan dan apa yang Anda lihat: deskripsi singkat plus tangkapan layar aplikasi atau Personal Account.<\/li>\n\n\n\n<li>Jika Anda menambahkan nomor secara manual: kedua nomor, yang sedang Anda tambahkan dan yang Anda gunakan untuk mengirim SMS.<\/li>\n\n\n\n<li>Setelah berganti ponsel: Device ID yang ditampilkan di aplikasi.<\/li>\n\n\n\n<li>Model ponsel dan versi Android.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"next\">Apa yang terjadi selanjutnya<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dukungan meneruskan file ke pengembang. Kasus yang membutuhkan mereka, seperti analisis log, memakan waktu lebih lama daripada balasan biasa; kami akan memberi tahu kapan jawabannya bisa diharapkan, dan jawaban datang lewat saluran yang Anda pakai. Tim dukungan bekerja Senin sampai Jumat pukul 8:00 sampai 20:00 (EET). Sementara itu, jaga ponsel tetap terisi daya dan online: jika nomor pulih sendiri, log tetap membantu kami menemukan penyebabnya.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Semua saluran dukungan tercantum di <a href=\"https:\/\/sharingsms.com\/id\/support\/\">Dukungan dan Kontak<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>When a number will not add, SMS do not arrive or the status keeps dropping to Not Ready, the log file of the Sharing SMS app shows our developers what happened on the phone. Sending it takes a minute and saves a round of questions. This guide shows where the file is, how to send [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1123","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to send log files - Sharing SMS<\/title>\n<meta name=\"description\" content=\"Where the log file of the Sharing SMS app is, how to send it to support in four steps, what to write with it and what happens next.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sharingsms.com\/id\/how-to-send-logs\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to send log files - 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