{"id":1049,"date":"2026-09-13T17:11:57","date_gmt":"2026-09-13T17:11:57","guid":{"rendered":"https:\/\/sharingsms.com\/support\/"},"modified":"2026-09-13T17:26:05","modified_gmt":"2026-09-13T17:26:05","slug":"support","status":"publish","type":"page","link":"https:\/\/sharingsms.com\/it\/support\/","title":{"rendered":"Assistenza e contatti"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Tutti i canali di assistenza arrivano allo stesso team, quindi non serve scrivere su pi\u00f9 canali contemporaneamente. Scegli quello pi\u00f9 comodo per te.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Come contattarci<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chat sul sito.<\/strong> Tocca il pulsante della chat nell\u2019angolo in basso di qualsiasi pagina. L\u2019opzione pi\u00f9 rapida per domande su stati, configurazione e pagamenti.<\/li>\n\n\n\n<li><strong>Telegram.<\/strong> Scrivi al nostro bot di assistenza: <a href=\"https:\/\/t.me\/sharingsms_supportbot?start=SMS\">@sharingsms_supportbot.<\/a> I tuoi messaggi arrivano direttamente al team di assistenza.<\/li>\n\n\n\n<li><strong>WhatsApp.<\/strong> <a href=\"https:\/\/api.whatsapp.com\/send?phone=37259656633\">+372 5965 6633.<\/a> Solo messaggi.<\/li>\n\n\n\n<li><strong>E-mail.<\/strong> <a href=\"mailto:customer.care@sharingsms.com\">customer.care@sharingsms.com.<\/a> Ideale per file di log, screenshot e tutto ci\u00f2 che vuoi tenere per iscritto.<\/li>\n\n\n\n<li><strong>Canale Telegram.<\/strong> <a href=\"https:\/\/t.me\/sharesms\">@sharesms<\/a> pubblica notizie, aggiornamenti dell\u2019app e il link all\u2019APK. Non \u00e8 un canale di assistenza: scrivi al bot.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Quando rispondiamo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La nostra assistenza \u00e8 attiva dal luned\u00ec al venerd\u00ec, dalle 8:00 alle 20:00 (EET). In questi orari rispondiamo alle richieste in ordine di arrivo, di solito entro poche ore. Ai messaggi inviati di sera o nel fine settimana rispondiamo il giorno lavorativo successivo. I casi che richiedono i nostri sviluppatori, come l\u2019analisi dei log, possono richiedere pi\u00f9 tempo; ti diremo quando aspettarti una risposta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Possiamo anche contattarti noi per primi, ad esempio quando un cliente ha ordinato il tuo numero ma il suo stato \u00e8 \u201cNot Ready\u201d. Tieni aggiornati il numero WhatsApp, l\u2019account Telegram e l\u2019e-mail nel tuo Personal Account e resta raggiungibile.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cosa includere nel messaggio<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pi\u00f9 informazioni di queste invii in una volta, pi\u00f9 velocemente possiamo aiutarti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Il numero di telefono della SIM in formato internazionale e il suo stato attuale nel Personal Account.<\/li>\n\n\n\n<li>L\u2019e-mail o il numero di contatto a cui \u00e8 registrato il tuo Personal Account.<\/li>\n\n\n\n<li>Cosa hai fatto e cosa vedi: una breve descrizione pi\u00f9 gli screenshot dell\u2019app o del Personal Account.<\/li>\n\n\n\n<li>Per problemi nell\u2019aggiungere un numero o nel ricevere SMS: il file di log dell\u2019app. <a href=\"https:\/\/sharingsms.com\/it\/faq\/#faq-question-1724851837846\">Come inviare il file di log.<\/a><\/li>\n\n\n\n<li>Dopo aver cambiato telefono: <a href=\"https:\/\/sharingsms.com\/it\/glossary\/#deviceid\">il Device ID mostrato nell\u2019app.<\/a><\/li>\n\n\n\n<li>Il modello del telefono e la versione di Android.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Prima di scrivere<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Molte risposte sono gi\u00e0 sul sito:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stato \u201cNot Ready\u201d o nessuna ricompensa per un giorno: <a href=\"https:\/\/sharingsms.com\/it\/faq\/#faq-question-1724841039324\">la prima risposta nelle FAQ.<\/a><\/li>\n\n\n\n<li>Ricezione degli SMS e modalit\u00e0 di rete: <a href=\"https:\/\/sharingsms.com\/it\/best-network-settings-for-sms-delivery\/\">la guida alle impostazioni di rete.<\/a><\/li>\n\n\n\n<li>Installazione dell\u2019app: <a href=\"https:\/\/sharingsms.com\/it\/apk-installation\/\">installazione dell\u2019APK.<\/a><\/li>\n\n\n\n<li>Quando e come vieni pagato: <a href=\"https:\/\/sharingsms.com\/it\/payouts-and-withdrawals\/\">pagamenti e prelievi.<\/a><\/li>\n\n\n\n<li>Termini sconosciuti: <a href=\"https:\/\/sharingsms.com\/it\/glossary\/\">il Glossario.<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Invia un messaggio<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Puoi anche scriverci direttamente qui. Rispondiamo all\u2019e-mail che indichi.<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/it\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/it\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nome\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Oggetto\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" aria-invalid=\"false\" placeholder=\"Messaggio\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12 mt-2\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn\" type=\"submit\" value=\"Invia il messaggio\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"it\"\/><\/form>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>All support channels reach the same team, so there is no need to write to several of them at once. Choose the one that is convenient for you. How to contact us When we reply Our support team works Monday to Friday from 8:00 to 20:00 (EET). Within these hours we answer requests in the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1049","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support and Contacts \u2013 Sharing SMS<\/title>\n<meta name=\"description\" content=\"How to reach Sharing SMS support: chat on the site, Telegram, WhatsApp or e-mail, when we reply, and what to include in your message so we can help faster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sharingsms.com\/it\/support\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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