{"id":1123,"date":"2026-09-17T09:01:10","date_gmt":"2026-09-17T09:01:10","guid":{"rendered":"https:\/\/sharingsms.com\/how-to-send-logs\/"},"modified":"2026-09-17T09:01:10","modified_gmt":"2026-09-17T09:01:10","slug":"how-to-send-logs","status":"publish","type":"page","link":"https:\/\/sharingsms.com\/it\/how-to-send-logs\/","title":{"rendered":"Come inviare i file di log"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Quando un numero non si aggiunge, gli SMS non arrivano o lo stato continua a tornare in Not Ready, il file di log dell\u2019app Sharing SMS mostra ai nostri sviluppatori cosa \u00e8 successo sul telefono. Inviarlo richiede un minuto e risparmia un giro di domande. Questa guida mostra dove si trova il file, come inviarlo e cosa scrivere insieme.<\/p>\n\n\n\n<ul class=\"wp-block-list ssr-tiles\">\n<li><a href=\"#when\">Quando inviarlo<\/a><\/li>\n\n\n\n<li><a href=\"#steps\">Quattro passaggi<\/a><\/li>\n\n\n\n<li><a href=\"#message\">Cosa scrivere insieme<\/a><\/li>\n\n\n\n<li><a href=\"#next\">Cosa succede dopo<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"when\">Quando inviare un file di log<\/h2>\n\n\n\n<div class=\"wp-block-group ssr-facts ssr-facts--2\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Un numero non si aggiunge<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dopo Add non succede nulla, o l\u2019SMS di conferma non arriva. Segui prima la guida <a href=\"https:\/\/sharingsms.com\/it\/manual-number-adding\/\">manual number adding<\/a> ; se non aiuta, invia il log.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Gli SMS non arrivano<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Un numero \u00e8 Active, ma il cliente non riceve SMS su di esso, o l\u2019app li mostra in ritardo.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Not Ready o Failed continua a tornare<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Hai seguito la <a href=\"https:\/\/sharingsms.com\/it\/not-ready-status\/\">checklist Not Ready<\/a>, il telefono \u00e8 online e lo stato cade comunque.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group ssr-fact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Lo ha chiesto il supporto<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quando non vediamo la causa dal nostro lato, chiediamo il log. \u00c8 il modo pi\u00f9 rapido per avere una risposta.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"steps\">Quattro passaggi<\/h2>\n\n\n\n<ol class=\"wp-block-list ssr-checks\">\n<li>Apri l\u2019app Sharing SMS e apri il menu laterale.<\/li>\n\n\n\n<li>Tocca 7 volte il numero di versione in fondo al menu. Si apre la schermata Heartbeat.<\/li>\n\n\n\n<li>Nella schermata Heartbeat tocca LOGS.<\/li>\n\n\n\n<li>Nella schermata Logs tocca l\u2019icona di condivisione e scegli l\u2019app con cui inviare. Il modo pi\u00f9 semplice \u00e8 Telegram: invia il file al nostro bot di supporto <a href=\"https:\/\/t.me\/sharingsms_supportbot?start=SMS\">@sharingsms_supportbot<\/a>. Puoi anche salvare il file sul telefono e allegarlo pi\u00f9 tardi nella chat del sito o in un\u2019e-mail a <a href=\"mailto:customer.care@sharingsms.com\">customer.care@sharingsms.com<\/a>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-group ssr-callout\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Invia il file dal telefono su cui c\u2019\u00e8 il problema: ogni telefono ha il proprio log. Se hai pi\u00f9 telefoni, indica a quale numero corrisponde ciascun file.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"message\">Cosa scrivere insieme<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un log da solo ci dice cosa ha fatto l\u2019app, ma non cosa ti aspettavi. Aggiungi al messaggio:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Il numero di telefono della SIM in formato internazionale e il suo stato attuale nel Personal Account.<\/li>\n\n\n\n<li>L\u2019e-mail o il numero di contatto a cui \u00e8 registrato il tuo Personal Account.<\/li>\n\n\n\n<li>Cosa hai fatto e cosa vedi: una breve descrizione pi\u00f9 gli screenshot dell\u2019app o del Personal Account.<\/li>\n\n\n\n<li>Se hai aggiunto il numero manualmente: entrambi i numeri, quello che stai aggiungendo e quello da cui hai inviato l\u2019SMS.<\/li>\n\n\n\n<li>Dopo il cambio di telefono: il Device ID mostrato nell\u2019app.<\/li>\n\n\n\n<li>Il modello del telefono e la versione di Android.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"next\">Cosa succede dopo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Il supporto passa il file agli sviluppatori. I casi che li richiedono, come l\u2019analisi dei log, richiedono pi\u00f9 tempo di una risposta normale; ti diciamo quando aspettarti la risposta, che arriva sul canale che hai usato. Il team di supporto lavora dal luned\u00ec al venerd\u00ec dalle 8:00 alle 20:00 (EET). Nel frattempo tieni il telefono carico e online: se il numero si riprende da solo, il log ci aiuta comunque a trovare la causa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tutti i canali di supporto sono elencati in <a href=\"https:\/\/sharingsms.com\/it\/support\/\">Assistenza e contatti<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>When a number will not add, SMS do not arrive or the status keeps dropping to Not Ready, the log file of the Sharing SMS app shows our developers what happened on the phone. Sending it takes a minute and saves a round of questions. This guide shows where the file is, how to send [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1123","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to send log files - Sharing SMS<\/title>\n<meta name=\"description\" content=\"Where the log file of the Sharing SMS app is, how to send it to support in four steps, what to write with it and what happens next.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sharingsms.com\/it\/how-to-send-logs\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to send log files - 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