{"id":1049,"date":"2026-09-13T17:11:57","date_gmt":"2026-09-13T17:11:57","guid":{"rendered":"https:\/\/sharingsms.com\/support\/"},"modified":"2026-09-13T17:26:05","modified_gmt":"2026-09-13T17:26:05","slug":"support","status":"publish","type":"page","link":"https:\/\/sharingsms.com\/ms\/support\/","title":{"rendered":"Sokongan dan Hubungi Kami"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Semua saluran sokongan sampai kepada pasukan yang sama, jadi tidak perlu menulis ke beberapa saluran serentak. Pilih yang paling mudah untuk anda.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cara menghubungi kami<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sembang di laman web.<\/strong> Ketik butang sembang di penjuru bawah mana-mana halaman. Pilihan terpantas untuk soalan tentang status, penyediaan dan pembayaran.<\/li>\n\n\n\n<li><strong>Telegram.<\/strong> Tulis kepada bot sokongan kami: <a href=\"https:\/\/t.me\/sharingsms_supportbot?start=SMS\">@sharingsms_supportbot.<\/a> Mesej anda terus sampai kepada pasukan sokongan.<\/li>\n\n\n\n<li><strong>WhatsApp.<\/strong> <a href=\"https:\/\/api.whatsapp.com\/send?phone=37259656633\">+372 5965 6633.<\/a> Mesej sahaja.<\/li>\n\n\n\n<li><strong>E-mail.<\/strong> <a href=\"mailto:customer.care@sharingsms.com\">customer.care@sharingsms.com.<\/a> Paling sesuai untuk fail log, tangkapan skrin dan apa sahaja yang anda mahu simpan sebagai rekod.<\/li>\n\n\n\n<li><strong>Saluran Telegram.<\/strong> <a href=\"https:\/\/t.me\/sharesms\">@sharesms<\/a> menyiarkan berita, kemas kini aplikasi dan pautan APK. Ia bukan saluran sokongan, jadi sila tulis kepada bot.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Bila kami membalas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pasukan sokongan kami bekerja Isnin hingga Jumaat, 8:00\u201320:00 (EET). Dalam waktu ini kami membalas permintaan mengikut urutan ia diterima, biasanya dalam beberapa jam. Mesej yang dihantar pada waktu malam atau hujung minggu dibalas pada hari bekerja berikutnya. Kes yang memerlukan pembangun kami, seperti analisis log, mungkin mengambil masa lebih lama; kami akan memberitahu bila jawapan boleh dijangka.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kami juga mungkin menghubungi anda terlebih dahulu, contohnya apabila pelanggan telah memesan nombor anda tetapi statusnya \u201cNot Ready\u201d. Sila pastikan nombor WhatsApp, akaun Telegram dan e-mail dalam Personal Account anda sentiasa terkini dan kekal boleh dihubungi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Apa yang perlu disertakan dalam mesej anda<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Semakin banyak perkara ini anda hantar sekali gus, semakin cepat kami dapat membantu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nombor telefon kad SIM dalam format antarabangsa dan status semasanya dalam Personal Account.<\/li>\n\n\n\n<li>E-mail atau nombor hubungan yang didaftarkan untuk Personal Account anda.<\/li>\n\n\n\n<li>Apa yang anda lakukan dan apa yang anda lihat: penerangan ringkas serta tangkapan skrin aplikasi atau Personal Account.<\/li>\n\n\n\n<li>Untuk masalah menambah nombor atau menerima SMS: fail log daripada aplikasi. <a href=\"https:\/\/sharingsms.com\/ms\/faq\/#faq-question-1724851837846\">Cara menghantar fail log.<\/a><\/li>\n\n\n\n<li>Selepas menukar telefon: <a href=\"https:\/\/sharingsms.com\/ms\/glossary\/#deviceid\">Device ID yang dipaparkan dalam aplikasi.<\/a><\/li>\n\n\n\n<li>Model telefon dan versi Android.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Sebelum anda menulis<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Banyak soalan sudah dijawab di laman web:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Status \u201cNot Ready\u201d atau tiada ganjaran untuk satu hari: <a href=\"https:\/\/sharingsms.com\/ms\/faq\/#faq-question-1724841039324\">jawapan pertama dalam Soalan Lazim.<\/a><\/li>\n\n\n\n<li>Penghantaran SMS dan mod rangkaian: <a href=\"https:\/\/sharingsms.com\/ms\/best-network-settings-for-sms-delivery\/\">panduan tetapan rangkaian.<\/a><\/li>\n\n\n\n<li>Memasang aplikasi: <a href=\"https:\/\/sharingsms.com\/ms\/apk-installation\/\">pemasangan APK.<\/a><\/li>\n\n\n\n<li>Bila dan bagaimana anda dibayar: <a href=\"https:\/\/sharingsms.com\/ms\/payouts-and-withdrawals\/\">pembayaran dan pengeluaran.<\/a><\/li>\n\n\n\n<li>Istilah yang tidak dikenali: <a href=\"https:\/\/sharingsms.com\/ms\/glossary\/\">glosari.<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Hantar mesej<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Anda juga boleh menulis kepada kami di sini. Kami membalas ke alamat e-mail yang anda masukkan.<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/ms\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/ms\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nama\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mel\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subjek\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" aria-invalid=\"false\" placeholder=\"Mesej\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12 mt-2\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn\" type=\"submit\" value=\"Hantar Mesej\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"ms\"\/><\/form>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>All support channels reach the same team, so there is no need to write to several of them at once. Choose the one that is convenient for you. How to contact us When we reply Our support team works Monday to Friday from 8:00 to 20:00 (EET). Within these hours we answer requests in the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1049","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support and Contacts \u2013 Sharing SMS<\/title>\n<meta name=\"description\" content=\"How to reach Sharing SMS support: chat on the site, Telegram, WhatsApp or e-mail, when we reply, and what to include in your message so we can help faster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sharingsms.com\/ms\/support\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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