{"id":1049,"date":"2026-09-13T17:11:57","date_gmt":"2026-09-13T17:11:57","guid":{"rendered":"https:\/\/sharingsms.com\/support\/"},"modified":"2026-09-13T17:26:05","modified_gmt":"2026-09-13T17:26:05","slug":"support","status":"publish","type":"page","link":"https:\/\/sharingsms.com\/tl\/support\/","title":{"rendered":"Suporta at Mga Contact"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Lahat ng channel ng suporta ay napupunta sa iisang team, kaya hindi na kailangang magsulat sa ilan nang sabay-sabay. Piliin ang pinakamadali para sa iyo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Paano kami makontak<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chat sa site.<\/strong> I-tap ang chat button sa ibabang sulok ng anumang pahina. Ang pinakamabilis na opsyon para sa mga tanong tungkol sa status, setup at payout.<\/li>\n\n\n\n<li><strong>Telegram.<\/strong> Sumulat sa aming support bot: <a href=\"https:\/\/t.me\/sharingsms_supportbot?start=SMS\">@sharingsms_supportbot.<\/a> Diretso sa support team ang iyong mga mensahe.<\/li>\n\n\n\n<li><strong>WhatsApp.<\/strong> <a href=\"https:\/\/api.whatsapp.com\/send?phone=37259656633\">+372 5965 6633.<\/a> Mga mensahe lang.<\/li>\n\n\n\n<li><strong>E-mail.<\/strong> <a href=\"mailto:customer.care@sharingsms.com\">customer.care@sharingsms.com.<\/a> Pinakamainam para sa mga log file, screenshot at anumang gusto mong maitala.<\/li>\n\n\n\n<li><strong>Telegram channel.<\/strong> <a href=\"https:\/\/t.me\/sharesms\">@sharesms<\/a> ay naglalathala ng mga balita, update ng app at link ng APK. Hindi ito channel ng suporta, kaya sa bot na lang sumulat.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Kailan kami sumasagot<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nagtatrabaho ang aming support team Lunes hanggang Biyernes, 8:00\u201320:00 (EET). Sa loob ng mga oras na ito, sinasagot namin ang mga kahilingan ayon sa pagkakasunod ng pagdating, kadalasan sa loob ng ilang oras. Ang mga mensaheng ipinadala sa gabi o sa katapusan ng linggo ay sinasagot sa susunod na araw ng trabaho. Ang mga kasong nangangailangan ng aming mga developer, gaya ng pagsusuri ng log, ay maaaring mas matagal; sasabihin namin kung kailan aasahan ang sagot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Maaari rin kaming maunang makipag-ugnayan sa iyo, halimbawa kapag may kliyenteng nag-order ng iyong numero pero \u201cNot Ready\u201d ang status nito. Panatilihing updated ang WhatsApp number, Telegram account at e-mail sa iyong Personal Account at manatiling madaling makontak.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ano ang isasama sa iyong mensahe<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kapag mas marami rito ang ipinadala mo nang sabay-sabay, mas mabilis kaming makakatulong:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ang numero ng telepono ng SIM card sa international format at ang kasalukuyang status nito sa Personal Account.<\/li>\n\n\n\n<li>Ang e-mail o contact number na nakarehistro sa iyong Personal Account.<\/li>\n\n\n\n<li>Ang ginawa mo at ang nakikita mo: maikling paglalarawan at mga screenshot ng app o ng Personal Account.<\/li>\n\n\n\n<li>Para sa mga problema sa pagdaragdag ng numero o pagtanggap ng SMS: ang log file mula sa app. <a href=\"https:\/\/sharingsms.com\/tl\/faq\/#faq-question-1724851837846\">Paano ipadala ang log file.<\/a><\/li>\n\n\n\n<li>Pagkatapos magpalit ng telepono: <a href=\"https:\/\/sharingsms.com\/tl\/glossary\/#deviceid\">ang Device ID na ipinapakita sa app.<\/a><\/li>\n\n\n\n<li>Ang modelo ng telepono at bersyon ng Android.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Bago ka sumulat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Marami nang sagot sa site:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Status na \u201cNot Ready\u201d o walang reward para sa isang araw: <a href=\"https:\/\/sharingsms.com\/tl\/faq\/#faq-question-1724841039324\">ang unang sagot sa FAQ.<\/a><\/li>\n\n\n\n<li>Pagtanggap ng SMS at network mode: <a href=\"https:\/\/sharingsms.com\/tl\/best-network-settings-for-sms-delivery\/\">ang gabay sa mga network setting.<\/a><\/li>\n\n\n\n<li>Pag-install ng app: <a href=\"https:\/\/sharingsms.com\/tl\/apk-installation\/\">pag-install ng APK.<\/a><\/li>\n\n\n\n<li>Kailan at paano ka babayaran: <a href=\"https:\/\/sharingsms.com\/tl\/payouts-and-withdrawals\/\">mga payout at withdrawal.<\/a><\/li>\n\n\n\n<li>Mga hindi pamilyar na termino: <a href=\"https:\/\/sharingsms.com\/tl\/glossary\/\">ang Glossary.<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Magpadala ng mensahe<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Maaari ka ring sumulat sa amin dito mismo. Sasagot kami sa e-mail na ilalagay mo.<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/tl\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/tl\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pangalan\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Paksa\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" aria-invalid=\"false\" placeholder=\"Mensahe\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12 mt-2\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn\" type=\"submit\" value=\"Magpadala ng Mensahe\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"tl\"\/><\/form>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>All support channels reach the same team, so there is no need to write to several of them at once. Choose the one that is convenient for you. How to contact us When we reply Our support team works Monday to Friday from 8:00 to 20:00 (EET). Within these hours we answer requests in the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1049","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support and Contacts \u2013 Sharing SMS<\/title>\n<meta name=\"description\" content=\"How to reach Sharing SMS support: chat on the site, Telegram, WhatsApp or e-mail, when we reply, and what to include in your message so we can help faster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sharingsms.com\/tl\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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