{"id":1049,"date":"2026-09-13T17:11:57","date_gmt":"2026-09-13T17:11:57","guid":{"rendered":"https:\/\/sharingsms.com\/support\/"},"modified":"2026-09-13T17:26:05","modified_gmt":"2026-09-13T17:26:05","slug":"support","status":"publish","type":"page","link":"https:\/\/sharingsms.com\/tr\/support\/","title":{"rendered":"Destek ve \u0130leti\u015fim"},"content":{"rendered":"<p class=\"wp-block-paragraph\">T\u00fcm destek kanallar\u0131 ayn\u0131 ekibe ula\u015f\u0131r, bu y\u00fczden ayn\u0131 anda birka\u00e7\u0131na yazman\u0131za gerek yok. Size uygun olan\u0131 se\u00e7in.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bize nas\u0131l ula\u015f\u0131rs\u0131n\u0131z<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sitedeki sohbet.<\/strong> Herhangi bir sayfan\u0131n alt k\u00f6\u015fesindeki sohbet d\u00fc\u011fmesine dokunun. Durumlar, kurulum ve \u00f6demelerle ilgili sorular i\u00e7in en h\u0131zl\u0131 se\u00e7enek.<\/li>\n\n\n\n<li><strong>Telegram.<\/strong> Destek botumuza yaz\u0131n: <a href=\"https:\/\/t.me\/sharingsms_supportbot?start=SMS\">@sharingsms_supportbot.<\/a> Mesajlar\u0131n\u0131z do\u011frudan destek ekibine ula\u015f\u0131r.<\/li>\n\n\n\n<li><strong>WhatsApp.<\/strong> <a href=\"https:\/\/api.whatsapp.com\/send?phone=37259656633\">+372 5965 6633.<\/a> Yaln\u0131zca mesaj.<\/li>\n\n\n\n<li><strong>E-mail.<\/strong> <a href=\"mailto:customer.care@sharingsms.com\">customer.care@sharingsms.com.<\/a> Log dosyalar\u0131, ekran g\u00f6r\u00fcnt\u00fcleri ve kay\u0131t alt\u0131nda tutmak istedi\u011finiz her \u015fey i\u00e7in en uygun kanal.<\/li>\n\n\n\n<li><strong>Telegram kanal\u0131.<\/strong> <a href=\"https:\/\/t.me\/sharesms\">@sharesms<\/a> haberleri, uygulama g\u00fcncellemelerini ve APK ba\u011flant\u0131s\u0131n\u0131 yay\u0131nlar. Bir destek kanal\u0131 de\u011fildir; l\u00fctfen bunun yerine bota yaz\u0131n.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ne zaman yan\u0131t veriyoruz<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Destek ekibimiz Pazartesi\u2013Cuma g\u00fcnleri 8:00\u201320:00 (EET) aras\u0131nda \u00e7al\u0131\u015f\u0131r. Bu saatlerde talepleri geli\u015f s\u0131ras\u0131na g\u00f6re, genellikle birka\u00e7 saat i\u00e7inde yan\u0131tlar\u0131z. Ak\u015fam veya hafta sonu g\u00f6nderilen mesajlar bir sonraki i\u015f g\u00fcn\u00fc yan\u0131tlan\u0131r. Log analizi gibi geli\u015ftiricilerimizi gerektiren durumlar daha uzun s\u00fcrebilir; yan\u0131t\u0131 ne zaman bekleyece\u011finizi size bildiririz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sizinle \u00f6nce biz de ileti\u015fime ge\u00e7ebiliriz; \u00f6rne\u011fin bir m\u00fc\u015fteri numaran\u0131z\u0131 sipari\u015f etti\u011finde ancak durumu \u201cNot Ready\u201d oldu\u011funda. L\u00fctfen Personal Account\u2019unuzdaki WhatsApp numaras\u0131n\u0131, Telegram hesab\u0131n\u0131 ve e-mail adresini g\u00fcncel tutun ve ula\u015f\u0131labilir olun.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mesaj\u0131n\u0131za neler eklemelisiniz<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bunlardan ne kadar \u00e7o\u011funu tek seferde g\u00f6nderirseniz, o kadar h\u0131zl\u0131 yard\u0131mc\u0131 olabiliriz:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SIM kart\u0131n uluslararas\u0131 formattaki telefon numaras\u0131 ve Personal Account\u2019taki g\u00fcncel durumu.<\/li>\n\n\n\n<li>Personal Account\u2019unuzun kay\u0131tl\u0131 oldu\u011fu e-mail adresi veya ileti\u015fim numaras\u0131.<\/li>\n\n\n\n<li>Ne yapt\u0131\u011f\u0131n\u0131z ve ne g\u00f6rd\u00fc\u011f\u00fcn\u00fcz: k\u0131sa bir a\u00e7\u0131klama ile uygulaman\u0131n veya Personal Account\u2019un ekran g\u00f6r\u00fcnt\u00fcleri.<\/li>\n\n\n\n<li>Numara ekleme veya SMS alma sorunlar\u0131nda: uygulamadaki log dosyas\u0131. <a href=\"https:\/\/sharingsms.com\/tr\/faq\/#faq-question-1724851837846\">Log dosyas\u0131 nas\u0131l g\u00f6nderilir.<\/a><\/li>\n\n\n\n<li>Telefon de\u011fi\u015ftirdikten sonra: <a href=\"https:\/\/sharingsms.com\/tr\/glossary\/#deviceid\">uygulamada g\u00f6sterilen Device ID.<\/a><\/li>\n\n\n\n<li>Telefon modeli ve Android s\u00fcr\u00fcm\u00fc.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Yazmadan \u00f6nce<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bir\u00e7ok sorunun yan\u0131t\u0131 zaten sitede:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cNot Ready\u201d durumu veya bir g\u00fcn i\u00e7in \u00f6d\u00fcl yok: <a href=\"https:\/\/sharingsms.com\/tr\/faq\/#faq-question-1724841039324\">SSS\u2019deki ilk yan\u0131t.<\/a><\/li>\n\n\n\n<li>SMS iletimi ve \u015febeke modu: <a href=\"https:\/\/sharingsms.com\/tr\/best-network-settings-for-sms-delivery\/\">\u015febeke ayarlar\u0131 rehberi.<\/a><\/li>\n\n\n\n<li>Uygulaman\u0131n y\u00fcklenmesi: <a href=\"https:\/\/sharingsms.com\/tr\/apk-installation\/\">APK y\u00fckleme.<\/a><\/li>\n\n\n\n<li>Ne zaman ve nas\u0131l \u00f6deme al\u0131rs\u0131n\u0131z: <a href=\"https:\/\/sharingsms.com\/tr\/payouts-and-withdrawals\/\">\u00f6demeler ve para \u00e7ekme.<\/a><\/li>\n\n\n\n<li>Bilinmeyen terimler: <a href=\"https:\/\/sharingsms.com\/tr\/glossary\/\">s\u00f6zl\u00fck.<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Mesaj g\u00f6nderin<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bize do\u011frudan buradan da yazabilirsiniz. Girdi\u011finiz e-mail adresine yan\u0131t veririz.<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/tr\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"\u0130leti\u015fim formu\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/tr\/wp-json\/wp\/v2\/pages\/1049#wpcf7-f6-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\u0130sim\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-lg-6\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-posta\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Konu\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12\">\n\t\t<div class=\"form-group mt-2 mb-3\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" aria-invalid=\"false\" placeholder=\"Mesaj\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-lg-12 mt-2\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn\" type=\"submit\" value=\"Mesaj G\u00f6nder\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"tr\"\/><\/form>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>All support channels reach the same team, so there is no need to write to several of them at once. Choose the one that is convenient for you. How to contact us When we reply Our support team works Monday to Friday from 8:00 to 20:00 (EET). Within these hours we answer requests in the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1049","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support and Contacts \u2013 Sharing SMS<\/title>\n<meta name=\"description\" content=\"How to reach Sharing SMS support: chat on the site, Telegram, WhatsApp or e-mail, when we reply, and what to include in your message so we can help faster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sharingsms.com\/tr\/support\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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